PSC Carrier No. 3923 Wed Mar 10, 2010 06:11:27 AM GMT-5:00
Frequently Asked Question
Q: Can we rent a Taxi / Limo for 1 hour?
Yes, You can rent the Taxi for as many number of hours as much you want!
But minimum rental time for limo is 4 hours, unless you just need pickup and drop-off. Point to Point Rate as per Mileage calculator and standard Wait time Applies.
Q: What if we can't find our driver at pick up location?
Please call our office (443) 505-1196 before you decide to leave.
Q: What method of payment do you accept? and When do I pay for the service?
We accept all major credit card, casher check, travel check and cash as payment.
We offer three convenient options for making a payment:
First you can make payment over the phone using any major credit card.
Second you can do it using our e-mail/Fax order Form.
The third you can pay cash / Credit directly to AVAL driver
(we need your credit card when you make your reservation to reserve your car).
Q: How long in advance I need to reserve?
For AVAL service morning pick up time from 12:01AM-10:00AM have to be reserved a day during normal call center business hours (6:00AM - 10:00PM).
All other pickups requires at least least 2 hours in advance reservation.
Rush Pickups are available for Baltimore Downtown / County Area on 15-40 Minutes Notice depending upon availability.
Q: How many bags can we put in the vehicles?
Taxi 4 Passengers 4-5 Bags
Town Car 4 Passengers 4-5 Bags
SUV 4 Passengers 5-6 Bags
SUV 6-7 Passengers 1-2 Bags
Mini Van 4 Passengers 9-10 Bags
Mini Van 6-7 Passengers 5-6 Bags
15P - Coach 15 Passengers 3-4 Bags
15P - Coach 11 Passengers 11-12 Bags
15P - Coach 8 Passengers 18-20 Bags
If you have more than 8 Bags, Baggage Handling Charges of $20 Applies.
Q: How many passengers can fit in a vehicle?
Town Car / Taxi 3-4 Passengers
SUV 6 Passengers
Mini Van 6 Passengers
15P - Coach 15 Passengers
Q: Is smoking allowed in your vehicles?
No, Smoking is not allowed. However, our chauffeurs will gladly stop as frequently as guests request to make it possibly for you to enjoy a smoke outside.
Q: What your Cancellation / Modification Policy for AVAL service?
Taxi: 1 hour before the scheduled pickup time. (Early pick up from 12:01AM-10:00AM, a night before)
Towncars / SUV / Mini Van: 2 hours before the scheduled pickup time. (Early pick up from 12:01AM-10:00AM, a night before)
15P - Coach: 12 hours before the scheduled pickup time.
Q: Is the information I enter on your website protected?
Yes our web site and system protected by SSL.
Q: What are your office hours?
Call Center Business Hours:-
Mon-Fri 6:00 AM to 10:00 PM
Sat-Sun 8:00 AM to 8:00 PM
Business / Corporate Office Hours:-
Mon-Fri 9:00 AM to 6:00 PM
Q: What areas do you serve?
We currently serve all the major metropolitan areas / airports in Maryland, Virginia, Washington DC and Newyork.
BWI, Washington Dulles - IAD, Reagan National - DCA, Philadelphia - PHL, Newyork - JFK
Q: What do I do if my flight is delayed or cancelled?
We use the state of art technology to monitor your flight for last minuet of arrival. But if you decide to take early or later flight please call us to up date your info.(no show will be bill for full fare ).
Q: What are your Terms / Policies?
AVAL Policies and Terms
By placing a reservation with AVAL you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize AVAL to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period cut-off time is reached.
- Cancellation Policy: If a cancellation occurs less than 2 hours before the scheduled pickup time, full fare will be charged to the client, early hour pick up (12:01 AM-8:00 AM) requires a cancellation night before. Cancellation fees are waived for emergencies.
- No Show Policy: No show / Service Not Used reservations will be charged at the full trip price plus any waiting time.
- Termination of Reservation Policy: AVAL reserves the right to terminate any reservation at any time in the best interest of customer safety, driver safety, vehicle safety, and federal/state/local laws.
- Vehicle Damage/Cleaning Policy: The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($150 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($30, Replacement Set), Burns ($500 Replacement/Repair), Upholstery Tears ($500 Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($?) etc.
- Hourly Service Rate: Hourly Town Car / SUV service is charged at $65 per hour.
- Hourly Service Rate: Hourly 15P - Coach is charged at $78 per hour.
- Alcohol: All alcohol must be provided by the passengers. All passengers must be 21 years of age and have valid state issued ID to consume alcohol in our vehicles.
- Lost or Damaged Items: AVAL and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. AVAL reserves the right to charge a delivery fee for returning lost items if found. AVAL, Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.
- Payment Method: We offer competitive rates; we accept all major credit cards, travelers' checks, cashiers checks, cash, and service corporate accounts.
- Privacy Policy: AVAL and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties. AVAL and it's Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.
- Smoking: There is no smoking in our cars. Anyone who smokes will be asked to extinguish the cigar/cigarette.
Additional Charges may be added to your fare based upon your selections:-
1). Meet N Greet Service: Add $35 to Estimated Fare.
2). Child Seat: A Car seat / Booster Seat is available upon request and selection would add $15 to Estimated Fare.
3). Early Morning and Late Night Pickups (11:01 PM - 05:59 AM) are subject to Additional Fee of $5.
4). Actual Charges for cell phone usage, extra stops, special parking and toll fees would be added to Estimated Fare.
5). Special Event / Holliday Surcharge of 25% will be added to reservations on New Years Day, Memorial Day, The Preakness, 4th of July, Labor Day, Thanksgiving and Christmas Day.
6). Snow Emergency Surcharge: 25% Surcharge for all services during a declared snow emergency.
7). Dead Head Miles: Minimum charge would be based on distance from Downtown to your pickup address, If Distance between pickup and drop-off address is shorter than Distance between Baltimore Inner Harbor to Pickup Address.
8). There is a 15 minutes grace periods for all Trips after the scheduled pickup time. 30 Minutes Grace Period If you have selected the Meet N Greet Service. We monitor the status of all commercial flights Once the grace period has elapsed additional fees are charged at the rate of $1.00 per minute or $50.00 per hour.
9). We do not charge any service charges to Cash/Credit Card Payments. 15% Service Charge is added if you paid over the phone. (i.e., Credit / Debit Card is not present at the time of Service. or Third Party is paying for your Trip.)